30 SLA Increase for a Leading Logistics Provider in the USA

Wineshipping is a tech-enabled leading third-party logistics provider for alcoholic beverage companies in the USA. In 1998, the company started in the California garage of one of its founders. Now, it is the #1 direct-to-customer logistics partner for alcohol brands in the United States. With a network of 15 warehouse sites in California, Florida, Missouri, New York, and Oregon, Wineshipping can reach 99% of US consumers within two days. Wineshipping winery clients invest a great deal of time and energy into differentiating their products and providing a premium experience for their consumers. That experience must include delivery, which Wineshipping is responsible for.

Awesome client portal is a self-service tool that helps the company’s clients manage their orders, including: opening orders, tracking packages, redirecting packages, generating reports, changing carrier service, monitoring temperature and adding ice packs, and more. Our client faced three core challenges while working on the portal. Boost operational visibility: Due to a lack of visibility and modern management tools, client orders were missing and needed accuracy. To correct errors, around 50 people worked in the support department. Enhance customer experience: Wineshipping used an old technology-based management portal, which service level agreement was 70%. Follow a strict deadline: The technology solution for the client must be released before October 2022. Wineshipping's performance was critical during the critical months of OND (October, November, and December), which drove most sales.

Our team put significant effort into supporting the client with a strategic approach to development. We guided them throughout the process and focused on critical elements of the solution, including: Developing the system architecture, designing the user interface, and conceptualizing and deploying the platform to meet the client’s evolving needs. Refining and clarifying the project scope to ensure alignment with the client’s business objectives. Building a dedicated development team, establishing a robust management process, and maintaining clear communication with key stakeholders. Improving platform functionality by enhancing performance, scalability, and user experience, ensuring the system meets both current and future demands.