Call Agent Assist for Telecom Service Provider

One of the largest telcos in Asia wanted to assist their call center agents with a Gen AI-powered Question Answering bot to help answer and resolve customer queries around Home Broadband, Mobile and Landlines

Need to increase call center efficiency by resolving queries related to Home Broadband, Mobile, and Landlines, ensuring seamless integration with existing systems, and optimizing for multi-language support and contextual understanding.

●OneByZero developed a Gen AI-powered Chatbot which was deployed on AWS and accessible to call center agents directly on their Enterprise messaging platform ●Use cases implemented: Knowledge-base search, Source Documents Retrieval, Question-Answering supporting both English and local languages.