Our client is a US-based company providing a Virtual Application Delivery (VAD) platform for remote access to digital workspaces. They wanted to enhance VAD platform security and performance by adding new capabilities to their platform and needed quality support for existing features. Our team implemented several custom features to provide a better user experience, improve VAD security, and make the client’s product more efficient.
Our client wanted to know how to secure a virtual application delivery platform and ensure efficient and timely support for their product while introducing new features. In this way, they wanted to address existing customers' requests and attract new ones. They were looking for a team of experienced developers who could adjust to fast-changing priorities and project goals while maintaining the overall quality of delivered features.
Over the years of our cooperation, Our team performed various tasks aimed at helping our client achieve their goals, from researching competitors and market trends to building new features and testing the security of the VAD platform. When working on this project, the team successfully addressed several solutions: Clarifying objectives — This project was rich in experimentation and adjustments, as the client had many ideas on how to improve their product. To ensure that the development process was easy to plan and evaluate, we helped our client turn these ideas into clear, measurable specifications. In particular, we hosted retrospective meetings with our client where we evaluated our progress and clarified objectives for the feature under work. Ongoing maintenance of project documentation — We needed to write and update a lot of technical documentation in parallel with developing new product functionality. By following Apriorit’s internal standard procedures, we were able to keep all project documentation up to date, making it easier to track all changes made to the product and maintain high quality in our end results. Complex support procedures — Due to the platform’s high customizability, it was challenging for us to recreate and fix bugs detected in a particular customized environment. To improve the efficiency of our support services, we designed a standard questionnaire to be filled out by Cameyo specialists when they receive a support request from end users. This questionnaire allowed us to organize information needed for debugging and increase both the speed and efficiency of support. Project management overhead — Initially, all tasks for the Aprioit team were assigned in Trello, which made the project management process time-consuming and unclear. To address these issues, we moved all project-related activities to Jira. After configuring key processes, building transparent roadmaps, and establishing an iterative project workflow, we were able to make the development process even more efficient and predictable for both parties.