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Customer service is the provision of service to customers before, during, and after a purchase. 

Customer Service

Customer service training refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction.

Customer Support Training

Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large.

Marketing

The promotion of a particular product or company by means of advertising and distinctive design.

Branding

Some of the very first global firms to enable world-wide connectivity were Hotels and Airlines. In today’s connected world, the focus is clearly set on social networking, marketing automation and AR/VR.

Hospitality

This subsector encompasses hotels, motels, resorts, bed and breakfasts, hostels, and other establishments that provide temporary accommodation services to travelers and guests.

Accommodation and Lodging

This subsector includes restaurants, cafes, bars, catering services, food trucks, and other establishments that provide food and beverage options for customers.

Food and Beverage Services

Technology products in this space typically rely on huge amounts of data and connectivity.  Web scraping, caching, and cloud-based hosting are some typical skills needed in classic firms like Trip Advisor, Expedia and Kayak. Emerging trends for this sector rely increasingly on Mobile connectivity, API integrations, AR/VR. 

Tourism

This subsector includes hotels, motels, resorts, bed and breakfasts, and vacation rentals where tourists can stay overnight during their travels.

This subsector consists of restaurants, cafes, bars, food stands, and other establishments where tourists can dine and try local cuisine.

Food and Beverage

Today’s tech trends for restauranteurs include social networking, strong branding using the best UI & UX design, and connectivity to customers and providers using Mobile, APIs and easy payment solutions.

Food Services

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